Terms & Conditions

Last updated: 11 August 2026

These Terms & Conditions explain how orders, delivery, payment and inspection work when shopping with Nessa Butik.

1. About these terms

These Terms & Conditions apply when you visit nessabutik.net or place an order with Nessa Butik. By using the website or confirming an order, you agree to these terms.

2. Orders and confirmation

After an order is placed, we may contact you to confirm the order, delivery details and product availability. An order is considered accepted once it has been confirmed by Nessa Butik.

We may cancel or refuse an order where an item is unavailable, information is incorrect, the delivery address cannot be served, or an obvious pricing or website error has occurred.

3. Prices and product information

All prices are displayed in Egyptian pounds (EGP). Delivery fees are shown or communicated separately where applicable.

We aim to present product colours, measurements and details as accurately as possible. Colours may appear slightly different depending on lighting and screen settings. Customers should review the product description and available sizing information before ordering.

4. Delivery across Egypt

• Cairo: delivery may take up to 7 calendar days.
• Other Egyptian cities: delivery may take up to 10 calendar days.

These are estimated maximum delivery periods. We will communicate with you if an exceptional courier, weather, holiday or operational delay affects your order.

5. Cash on delivery and inspection

Payment is made in cash when the order arrives. You have the right to inspect the order while the courier is present and before paying.

If you decide not to accept the order, it must be handed back to the courier immediately. You will only be required to pay the applicable delivery fee.

Once you accept the order, complete payment and allow the courier to leave, the sale is considered final and the item cannot be returned or exchanged.

6. Hidden manufacturing defects or incorrect items

If you discover a manufacturing defect or receive an incorrect item that could not reasonably have been identified during inspection, contact us immediately after delivery. Please keep the item unused and provide clear photos or video showing the issue.

Each case will be reviewed promptly. This exception does not cover a change of mind, incorrect size selection, normal wear, misuse, accidental damage or differences caused by screen colour settings.

7. Preorder items

Products marked as preorder are reserved before they become available for dispatch. Any expected availability or delivery period shown on the product page is an estimate and may change due to supplier or shipping delays. We will contact you if a significant delay affects your preorder.

8. Cancellations and refused deliveries

To request a cancellation, contact us as soon as possible before dispatch. If the order has already been dispatched, you may refuse it when the courier arrives, but the delivery fee will still be payable.

9. Website use and intellectual property

All website content—including photographs, product descriptions, branding, graphics and design—is owned by or licensed to Nessa Butik. It may not be copied, reproduced or used commercially without written permission.

You must not misuse the website, attempt unauthorised access, introduce harmful technology or interfere with the website’s normal operation.

10. Privacy

We use the information provided with your order to process purchases, arrange delivery, provide customer support and operate the website. Please review our Privacy Policy for further details.

11. Changes to these terms

We may update these Terms & Conditions when our services, policies or legal obligations change. The latest version and revision date will always appear on this page.

12. Contact us