Frequently Asked Questions
Everything you need to know before placing your order
Clear answers for an easier shopping experience
Choose a question below. If you need anything else, our team is ready to help on WhatsApp.
What if the item is not right for me?
You may inspect and try the item while the courier waits. If it does not fit or you do not like it, return it with the courier and pay the delivery fee only. Returns are not available after the courier leaves.
Does Nessa Butik have a physical store?
Nessa Butik is currently an online boutique. You can browse and order directly through our website.
Where do Nessa Butik pieces come from?
All our pieces are 100% Turkish and carefully selected for their quality, fabric and elegant design.
Do you deliver across Egypt?
Yes, we deliver across Egypt. Delivery takes up to 7 calendar days in Cairo and up to 10 calendar days in other cities and governorates.
Can I order an item that is not available on the website?
Only items displayed on the website can be ordered. If an item is marked Pre-order, it has not arrived in Egypt yet. The expected pre-order period will be clearly stated on the product page. Standard delivery timing begins once the item arrives and becomes available locally.
Is a deposit required?
No deposit is required for standard orders. You pay on delivery after inspecting your order.
Which payment methods are available?
You can pay in cash on delivery or through InstaPay. Credit-card payments are not currently available.
How do I choose the right size?
Please check the Size Guide and Additional Information on each product page. If you are between sizes, contact us on WhatsApp and we will be happy to help.
We’re here for you.
Contact us for help choosing the right piece or size.