Privacy Policy

Last updated: 11 August 2026

Your privacy matters to us. This policy explains what information Nessa Butik handles and how it is used when you browse, order or contact us.

1. Who we are

Nessa Butik operates the website nessabutik.net and the Nessa Butik online fashion store. In this policy, “we”, “us” and “our” refer to Nessa Butik.

2. Information we collect

Depending on how you use the website, we may collect:

• Your name, telephone number and email address.
• Your delivery and billing address.
• Products ordered, order value, delivery status and related order history.
• Messages and information you send through email, WhatsApp or customer support.
• Account details if you register on the website.
• Technical information such as browser type, device information, IP address, approximate location, referring pages and website activity.
• Cookie and similar technology information used to operate, secure and understand the website.

3. Cash on delivery

Orders are paid for in cash when delivered. Nessa Butik does not request or store credit-card numbers through its website. If payment options change in the future, this policy will be updated to explain the payment provider and information involved.

4. How we use information

We use personal information where reasonably necessary to:

• Receive, confirm and manage orders.
• Arrange delivery and share the required delivery details with the courier.
• Contact you about availability, delivery, cancellations or customer-support requests.
• Create and manage customer accounts.
• Detect misuse, fraud, security incidents and technical problems.
• Maintain and improve website performance and the shopping experience.
• Keep business, transaction and support records.
• Meet applicable legal and regulatory obligations.

5. When information is shared

We do not sell customers’ personal information. Information may be shared only when needed with service providers such as:

• Courier and delivery partners, who receive the details required to deliver your order.
• Website, hosting, WooCommerce and technical-support providers.
• Security, spam-prevention and fraud-prevention services.
• Analytics or advertising providers where those tools are enabled and permitted.
• Professional advisers, authorities or other parties where disclosure is required by law or necessary to protect legitimate rights.

Service providers are expected to use information only for the service they provide and to protect it appropriately.

6. Cookies and website analytics

Cookies are small files stored by your browser. Essential cookies help the website remember the cart, support account login, protect forms and keep the store functioning. Other cookies may help measure visits, understand website performance or support advertising where enabled.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the shop, account or cart from working correctly.

7. Marketing communications

We may send product or promotional communications only where you have requested them, agreed to receive them, or where otherwise permitted. You can ask us to stop direct marketing at any time by contacting us.

8. How long information is kept

We retain information only for as long as reasonably necessary for order fulfilment, customer support, fraud prevention, business records and applicable legal or accounting requirements. Retention periods may differ depending on the type of record.

9. Information security

We use reasonable administrative and technical measures to protect personal information. However, no website or internet transmission can be guaranteed completely secure. Customers should protect their account password and contact us if they suspect unauthorised activity.

10. Your privacy choices

You may contact us to request access to, correction of or deletion of personal information associated with you. You may also ask questions about how your information is used or object to direct marketing.

Some information may need to be retained where required for completed transactions, security, dispute handling, accounting or legal obligations. We may need to verify your identity before completing a privacy request.

11. Children’s information

The website is intended for customers capable of placing and receiving an order. We do not knowingly seek to collect children’s personal information without appropriate authorisation. If you believe information has been submitted improperly, please contact us.

12. Third-party websites

The website may link to services such as Instagram, Facebook or WhatsApp. Those services operate under their own privacy policies, and Nessa Butik is not responsible for how an external website handles information after you leave our site.

13. Changes to this policy

We may update this Privacy Policy when our practices, website tools or legal obligations change. The latest version and revision date will always appear on this page.

14. Contact us